Welcome to M11 Collection ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information to provide you with the best possible experience and to operate our business effectively:

1.1. Personal Information:

When you make a reservation, sign up for an account, or contact us, we may collect your name, contact information, and payment details.

If you choose to connect with us through social media, we may collect information from your social media profiles.

1.2. Usage Information:

We collect information about how you interact with our website, including your IP address, browser type, and operating system.

We use cookies and similar technologies to track your activity on our website and improve your user experience. You can manage your cookie preferences through your browser settings.

1.3. Reservation and Booking Information:

To process your reservations and bookings, we may collect information about your travel plans, preferences, and special requests.

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1. Providing Services:

To facilitate your reservations and bookings.

To communicate with you about your reservations, account, or special offers.

2.2. Improving User Experience:

To personalize your experience on our website and tailor our services to your preferences.

To analyze user behavior and trends to enhance our website and services.

2.3. Marketing and Communications:

To send you marketing communications about our services, promotions, and offers. You can opt-out at any time.

To respond to your inquiries, comments, or requests.

2.4. Legal and Security:

To comply with legal obligations and respond to legal requests.

To protect our rights, privacy, safety, or property, and that of our users and the public.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

3.1. Service Providers:

We may disclose your information to third-party service providers who assist us in providing our services, including payment processing, IT support, and marketing.

3.2. Business Transfers:

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner.

3.3. Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests.

3.4. Your Consent:

We will obtain your consent before sharing your information with third parties for marketing purposes.

4. Your Choices and Rights

4.1. Access and Correction:

You can access and update your account information by logging into your account on our website.

4.2. Opt-Out:

You can opt-out of receiving marketing communications from us by following the instructions in our emails or contacting us. You may email us at: info@m11collection.com

4.3. Data Portability:

You can request a copy of your data in a structured, machine-readable format.

5. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure.

6. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date.

8. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at info@m11collection.com.

By using our website and services, you agree to the terms of this Privacy Policy. Please review this Privacy Policy periodically for any updates or changes. Your continued use of our website and services after any such revisions constitutes your acceptance of the updated Privacy Policy.

Last Updated: March 2, 2026